Technology that finally makes sense.
We come to your home and set up your devices, patiently, simply, and at your pace.
What we set up for you
Getting new technology should make life easier, not more stressful. We handle the frustrating setup process from start to finish.
Devices
- Televisions & Smart TVs
- Streaming Devices (Roku, Fire TV, Apple TV, etc.)
- Computers (Laptops and desktops)
- Tablets (iPads and Android tablets)
- Smartphones (Including moving over your contacts and photos)
How we help during the visit
- Plugging everything in, connecting to Wi-Fi, and signing you in.
- Adjusting text size and settings so it’s actually comfortable to use.
- Writing down simple, step-by-step instructions you can keep.
- Taking all the time you need to practice and ask questions.
Straight up: We handle simple setup only. We don’t run cables through walls, mount TVs to drywall, or fix broken hardware.
Built for Staten Island neighbors & families
We serve older adults, residents living with disabilities, and anyone who feels overwhelmed by modern technology across Staten Island.
There’s no judgment here. No question is too small, and we will happily repeat instructions as many times as it takes.
Managing things from off-island?
If you’re a son, daughter, or caregiver worrying about a loved one here on Staten Island, give us a call. We coordinate directly with you to arrange a visit.
Honest, straightforward pricing
One simple rate covers all setup, lessons, and troubleshooting. No per-device prices and no surprise bills.
1-hour minimum
Quick reference
| Visit length | Price |
|---|---|
| 1 hour | $75 |
| 1.5 hours | $110 |
| 2 hours | $150 |
| 3 hours | $225 |
Add-ons
Add-ons are available with a booked visit. The price is added to your hourly total.
Safe & Connected
Wi-Fi check, email + password manager, video calling, and scam-safety check together. Save $25 compared to $190 separately.
Example: a new phone setup (1 hour, $75) plus a Wi-Fi check ($40) comes to $115.
How long will it take?
- Smartphone or tabletAbout 1 hour
- TV plus streaming deviceAbout 1 hour
- Laptop or desktop1 to 1.5 hours
- Multiple devicesAbout 1 hour per device
You’ll always know the price before we arrive.
Service area: Staten Island. Addresses outside Staten Island are quoted separately. Call or message us and we will give you a price before you commit.
Policies & Refunds
Clear rules that protect your time without sounding like a hostile legal contract.
Refund policy
- If we can’t complete the job because of something on our end, you pay $0.
- If we show up and a device is completely broken or you don’t have your account passwords, we charge a flat $35 travel and time fee.
- If something isn’t right, call us within 7 days. We’ll come back and fix it for free.
Cancellations
Life happens. Just give us 24 hours’ notice to reschedule. Late cancellations or missed visits may incur a $35 fee. If you’re sick, just call us.
Limits of our liability
We take great care with your belongings and information. By booking a visit, you agree to the following:
- We are not responsible for pre-existing defects, damage, or data loss on a device, or for problems caused by the manufacturer or an internet or service provider.
- Please back up anything important before our visit. We are not liable for lost files, photos, or contacts.
- We provide setup help only. We do not repair hardware, remove viruses, or guarantee any particular result from third-party apps or services.
- We never ask you to share passwords with us longer than needed, and we never keep them. You may sit with us for the whole visit.
- Our total liability for any claim is limited to the amount you paid for the visit in question.
Privacy & Safety
What we see on your device stays private. We don’t harvest your data, save your passwords, or snoop through your photos. You can sit right next to us the entire visit.
Richmond In-Home Tech Services is a service business. These policies are a general summary and do not replace any written agreement signed by both parties.
Book a visit
Call or message us. We will find a time that suits you and answer any questions first.
(347) 855-6878Email: gabe@richmondinhometechservices.com
Hours: By appointment only, with flexible scheduling
Serving all of Staten Island, NY